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Zion2's avatar
Zion2
Explorer | Level 4
4 months ago

Logic Pro project files disappeared from my Mac and the web

I'm not sure when this issue started but I have a new Macbook and all my files are stored on DROPBOX via desktop app. A few days ago I noticed that the LOGIC PRO PROJECT files were missing in the maj...
Restore
Zion2's avatar
Zion2
Explorer | Level 4

Hi Walter, I'm on Sonoma 14.5.

DROPBOX 204.4.5420

Up to Date

 

I save all my projects as folders and not packages

 

The Events page has alot of data but NOTHING relating to the missing project files as I can see. There doen't appear to be a way to narrow down the Events to just those relating specific files.

We are talking about 100+ files just disappearing

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Thanks for the additional details Zion2 

 

Do those missing files show up in your deleted files page or locally in your computer's trash can? 

  • Zion2's avatar
    Zion2
    Explorer | Level 4
    4 months ago

    Hi Walter.

    I've checked extensively and i cannot see those specific files in the Trash or in the deleted page within Dropbox. There are numerous deleted files that are titled things such as Z.pluginData and Z.songData but nothing more specific. The last session I had was on the 16th July and everything was fine before then.

     

     

  • Zion2's avatar
    Zion2
    Explorer | Level 4
    4 months ago

  • Zion2's avatar
    Zion2
    Explorer | Level 4
    4 months ago

  • Zion2's avatar
    Zion2
    Explorer | Level 4
    4 months ago

    I have attached some images to help explain the issue

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Thanks for the screenshots Zion2 - much appreciated.

       

      Could you please check if anything shows up in Finder outside of your Dropbox folder when it comes to the missing files?  

       

      Have you tried getting in touch with our support team directly for further assistance on this? 

      • Zion2's avatar
        Zion2
        Explorer | Level 4
        4 months ago

        This seems like a strange question. OF COURSE I HAVE CHECKED FINDER!

         

        I only wish to speak to support staff. Could you please tell me how I can do that aside from paying you guys more money to "upgrade" my subscription?

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