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NSI's avatar
NSI
New member | Level 2
2 years ago

Issues with Folders in Admin Console Content - not visible and not able to move

I am an admin with all rights and am not able to see folders (that I created myself) in the admin console under content. Does anyone know why this is happening?  I am also trying to move personal fo...
Admin Console
dropbox business
Organize
NSI's avatar
NSI
New member | Level 2

Thanks for helping me Hannah! Here are the answers to your questions:

 

It was created in the Member folder, BEFORE we changed our account to a Business account. So when it was created there was no team space yet. 

 

Some folders are shared, some are not. 

 

Yes, I am the owner of the destination folder. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the update, NSI!

 

In order for you to move a folder from the member folder to the team space, the Manage access setting needs to be set to Folder members as well. 

 

To check this, follow the steps below:

a. Click Manage to the right of the folder.

b. Click Folder settings.

c. See Folder members from the dropdown next to Manage access.

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