You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Dmitriy Mo
5 years agoNew member | Level 2
Is there a way to restore permanently deleted files?
Hello! I deleted folder named "перепрограммирование биокомьютера" and than i deleted it from recycle bin. Can i recover it? Could you recover it for me? Is it somehow possible? Account [personal in...
- 5 years ago
Hi Dmitriy Mo; welcome to our Community!
I'm afraid that you won't be able to restore any permanently deleted files from your account since, as the relevant article outlines, if you permanently delete a file or folder, you can't recover it later.
If you were referring to your computer's recycle bin though, check your account's deleted files page or even the events page as you might be able to restore the missing folder from there.
I hope this helps!
adambtolbert
5 years agoCollaborator | Level 8
If a File/Folder has been permanently deleted, or if the file/Folder has been in the Recycle Bin for 120 days in dropbox it cannot be recovered using native options.
When deleting a file or folder, a user has two options. They can either delete from dropbox.com by clicking on an ellipsis (…) next to a file or folder and then choosing Delete. Or, on a desktop or laptop, they can drag and drop an unnecessary folder into the Recycle Bin or Trash. Once deleted if the user navigates to Dropbox Business, and selects the permanently delete checkboxes, file recovery is not possible by native Dropbox options. They are truly gone forever!
I here can suggest an alternative solution on which I am not sure until you have ever store the files on your local machine. If you stored the files on your pc so it may possible to recover data using some free data recovery utility. You can try your luck by using Recuva or Stellar Data Recovery Free Edition to recover lost folder.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!