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Forum Discussion

Glenys28's avatar
Glenys28
New member | Level 2
5 years ago

iPhone 12 - new device

I just upgraded my phone, when I log on my Dropbox acct I can’t see any of my old pictures that were on my last device
Delete
Mobile
Restore
Sync
  • Walter's avatar
    Walter
    5 years ago

    Hey Glenys28; welcome to our Community!

     

    Could it be that you logged into another account that's associated with another email address of yours instead of the one you were using on your last device?

     

    Do you see any sign of your files on our website, be it in your homepage, the deleted files page or even the events page? 

     

    Keep me posted on your findings!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey Glenys28; welcome to our Community!

 

Could it be that you logged into another account that's associated with another email address of yours instead of the one you were using on your last device?

 

Do you see any sign of your files on our website, be it in your homepage, the deleted files page or even the events page? 

 

Keep me posted on your findings!

About Delete, edit, and organize

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