We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
SusanR
7 years agoExplorer | Level 4
Incorrect Timestamp shown to uploaded files
I noticed yesterday that the timestamp on my uploaded and edited files are anywhere between 6 and 9 hours earlier. My Time zone settings are set correctly.
- 7 years ago
Hi all,
The issue of incorrect modified dates showing on files uploaded via our website should now be fixed for all users. If anyone is still seeing files showing an incorrect modified time versus the timezone setting on their account please let me know!
Regards,
Frank
Booktown
7 years agoNew member | Level 2
Using DropBox on Win 10, from Melbourne, Aust (GMT + 11) via Firefox - system settings in OS are correct, but files in DropBox have save times 11hours in future? I've also tried resetting Time Zone options in Settings, no difference.
- Frank_S7 years agoDropbox Staff
Hi all,
The issue of incorrect modified dates showing on files uploaded via our website should now be fixed for all users. If anyone is still seeing files showing an incorrect modified time versus the timezone setting on their account please let me know!
Regards,
Frank
- vlinev5 years agoExplorer | Level 4
Hi guys!
I reported this issue back in 2017 and I was told that it's going to be fixed, but I still see it is not.
I see that when photos and videos are uploaded from my Android phone to the Dropbox cloud, they are getting renamed in the cloud folder and their name reflects their date and time, as follows for example for photos '2019-11-21 08.33.25.jpg'. This is fine for photos, this is expected. But video files do not get correct time in their file name! Video file time reflected in its file name is 10 or 11 hour behind, because I am on Sydney time zone (UTC+10 or +11). So for video files time is UTC, which is wrong, it does not take time zone into account. This happens only to video files. Photos are fine.
Currently I am on Samsung Galaxy S10, Android 10. Dropbox app is the latest version. But the issue is still the same as back in 2017 and before.
Is there any solution for this?
- raket4u5 years agoExplorer | Level 4Exactly!
IT is 1 hour wrong in Denmark.
My video of new year fireworks was stampet one hour wrong.
- Morgan1010105 years agoExplorer | Level 4This has been happening to me for a few weeks now. It is causing photos and videos to come up as if they were taken on a different day. For example it is currently 5:21pm however uploading a video from today it says it was uploaded at 12:21am tomorrow... someone please help. I am using my Samsung 10, no updates needed, time zone is correct. I am stumped, any advice would be appreciated. I am about ready to give up on dropbox after 8 yrs...
- Morgan1010105 years agoExplorer | Level 4I think its time to cancel dropbox and move all my photos and media somewhere else. Im over this crap. My photos are still being put up with the wrong timestamp. Then Im asked questions about my settings and never hear anything again. Get a grip Dropbox, help your customers!
- Brownd7 years agoExplorer | Level 3
My time stamps are now closer to accurate: instead of being 4 hours behind, they are now 1 hour ahead (e.g., doc saved at 5:30pm is stamped 6:30pm).
The problem seems to be my 'automatic time zone' setting is GMT -4:00, but I'm on the US east coast, which is GMT -5:00. (I could turn off automatic time zone and set it for GMT-5:00, but then I'd have to remember to change it when I travel. I see no way to correct the automatic-zone setting.)
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!