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Forum Discussion

rudyshaw's avatar
rudyshaw
New member | Level 2
6 months ago

I want to delete a large file, but it isn't showing anywhere on my account

Hello, Ive tried to upload a large file, thats taken me over my storage limit. I want to delete the large file, but its not showing anywhere, for me to delete. And now my account is locked, so Im u...
Delete
FAQ
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  • Jay's avatar
    Jay
    6 months ago

    Hi rudyshaw, thanks for bringing this to our attention.

     

    Have you tried using these steps to determine the size of files and folders on your account?

     

    Do you have any shared folders or a Dropbox Backup added to your account? 

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi rudyshaw, thanks for bringing this to our attention.

 

Have you tried using these steps to determine the size of files and folders on your account?

 

Do you have any shared folders or a Dropbox Backup added to your account? 

 

This will help me to assist further!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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