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Forum Discussion

stuehrenberg's avatar
stuehrenberg
Explorer | Level 3
18 days ago

I get an error that I don't have permission to restore one of my deleted folders.

Hallo, one of my Folders that I created was deleted by perhaps me by accident or one of the users. I see the folder when I click "show deleted folder" but when I want to activate it, it tells me, tha...
Delete
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Restore
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting this here, stuehrenberg.

 

Can you clarify when this folder was deleted exactly? 

 

If you receive the same error via another browser/incognito window, I’d also like a screenshot of it here.

 

Let me know more info, and we’ll look into this.

stuehrenberg's avatar
stuehrenberg
Explorer | Level 3
18 days ago

Nancy, it was deleted at the 3rd of October. How can I give you the screenshot Ist there an attachment function here? I can´t find it. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Hey there, stuehrenberg, let me also jump in here!

     

    I'm assuming you're talking about a shared folder, right? If so, then have you checked your sharing tab, by any chance?

     

    Do you see the option to add the folder back? 

    • stuehrenberg's avatar
      stuehrenberg
      Explorer | Level 3
      15 days ago

      Yes, but the system tells me that I am not allowed to add the folder back. And this is strange because it was my folder. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        15 days ago

        Hi stuehrenberg, you can click the camera icon in the reply box in order to upload an image.

         

        Alternatively you can copy and paste the image in your next reply.

  • stuehrenberg's avatar
    stuehrenberg
    Explorer | Level 3
    15 days ago

    Can somebody help me and tell me how I can load a screenshot here?

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