We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

lchm4115's avatar
lchm4115
New member | Level 2
17 days ago

I can't find my files

Why can't I find my files anymore? I used to click the recent icon/whatever and they'd appear. Now  I can't even find them anywhere not even in search.   I have 2GB of storage and I've used 15K M...
File access
Restore
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
17 days ago

Hey there lchm4115 - sorry to hear about your missing files.

 

Can you please clarify how you're accessing the files you mentioned as it's not quite clear? For example, are you using the desktop app, the mobile app or the website to do this?

 

Also, do you see any signs of your files in your homepage or the events page?

 

Let us know more information and we'll take it from there.

  • Lchm4115 's avatar
    Lchm4115
    New member | Level 2
    17 days ago
    Can someone please contact me?
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      17 days ago

      HI there Lchm4115   can you confirm that you're the same person as lchm4115? 

       

      If so, it seems that you're replying from another Dropbox account that you originally posted from. 

       

       

      • Lchm4115 's avatar
        Lchm4115
        New member | Level 2
        17 days ago
        Yes, please help me!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!