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Forum Discussion

joonhwa's avatar
joonhwa
Explorer | Level 3
21 days ago

I can't edit my Microsoft files on the mobile app.

hello, i'm having a trouble with file editing and modifying issue i can edit my word file when i use dropbox with desktop and laptop computer however, when i use dropbox with smartphone, i ca...
Edit
Microsoft Office
Mobile
Mark's avatar
Mark
Icon for Super User II rankSuper User II

Do you have an app on your phone to open and edit the files? Dropbox simply gets the file to the phone and shows a preview of it, it doesn't control the editing or resaving of it

joonhwa's avatar
joonhwa
Explorer | Level 3
19 days ago

Thank you for helping me. 

So, you said that i cannot edit or modify my word files with an app on my smartphone regardless of plan(basic, business, business plus, enterprise). is that right?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    18 days ago

    Hey joonhwa! What Mark meant is that you can’t edit those files with the Dropbox mobile app.

     

    You’ll need to download the Microsoft app for Word on your phone instead and edit the files there. Your updates should sync to Dropbox normally.

    • joonhwa's avatar
      joonhwa
      Explorer | Level 3
      17 days ago
      I downloaded microsoft 365 office app and login.
      but, still i cannot edit my word files.
      there is a warning message that my account do not allow editing on this device. please ask dropbox company for subscribe plan.
      what is that mean?
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        17 days ago

        Did you download the Microsoft Word app for editing documents? If not, can you give this a go and let me know if you still have an issue? 

         

        Feel free to send me a screenshot, as well.

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