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Forum Discussion

Robel khan's avatar
Robel khan
New member | Level 2
2 years ago

i can't delete my Dropbox backup

I can't delate my dropbox backup space.
Computer Backup
Delete
Dropbox Backup
Storage space
  • Walter's avatar
    Walter
    2 years ago

    Hey tyranna, sorry to hear you're having issues with this.

     

    Could you please navigate to your backups page and let me know if you're able to delete your backups from there to free up space on your account? 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome to our Community, Robel khan! 

 

Did you follow all of the steps outlined here, and you’re still unable to free up your Dropbox space and move your folders back to their original location on your device? 

 

Let me know.

tyranna's avatar
tyranna
Explorer | Level 3
2 years ago

I have the same problem, I have followed the steps but can't even find the backed up content so I can delete it. In the backup it only shows the option to select folders to sync, but not showing what's already in the backup. I'm convinced that it is the backup taking up space, as I don't have more than 1gb in my dropbox folders. Fast help highly appreciated.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey tyranna, sorry to hear you're having issues with this.

     

    Could you please navigate to your backups page and let me know if you're able to delete your backups from there to free up space on your account? 

    • tyranna's avatar
      tyranna
      Explorer | Level 3
      2 years ago

      yes it worked. though i had no clue how to find that page that you linked to. anyways, thank you!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries tyranna - I'm happy to hear this helped.

         

        See you around the Community and take care! 

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