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Forum Discussion
I can't delete backup files because I can't sign out of a device that I unlinked.
Hi,
I made a mistake in unlinking a device that had a backup on my Dropbox before I had signed out of it. This seems to mean that I cannot delete anything from that backup file in Dropbox - even th...
Hi, I am afraid that the solution shown here doesn't work for me. I have a private and a work Dropbox, and the app on my current computer is linked to my work Dropbox, while the problem with deleting old files from a computer I no longer have access to is on my private Dropbox. The old computer no longer shows up as a device on settings, and when I try to delete files, and click that I no longer have access, it wants to send me to the app - which does not seem to show anything related to my problem (justs offers me to link my current computer - which is backed up on my work dropbox, which I pay for in my own company). Anyway, I still need the private dropbox, and it is currently blocked by a heavy folder from my studies that I want to delete but cannot. I get this message.
Nancy
Dropbox Staff
Dropbox StaffThanks for the screenshot, Arebeo, and sorry to hear the issue persists. Can you send one more visual of what appears after clicking on the “I don’t have access” option?
I’ll be able to look into this further this way.
And then, when I click on settings, I get forwarded to my account, and this is what I see - no devices, because I deleted the Macbook Air instead of signing out.
- Megan
Hey Arebeo!
Do you follow these steps while using your desktop app, or through your Backup page online?
Have you tried using a different device, in order to access your Backup and delete it from there?
