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Forum Discussion

toemaytoe's avatar
toemaytoe
Helpful | Level 5
2 years ago

I can't delete a locked shared folder on my Mac device, which I've been removed by the owner

Hi, I have a shared folder in my mac dropbox that is locked by the person who shared it with me. Some time ago I asked him to remove me from the shared list which he did however I am unable to delete...
Delete
Mac
Shared Folders
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey toemaytoe, sorry to hear you're having issues with this.

 

May I ask if you can see this folder listed in your sharing tab?

 

If it's not listed there, please send us a screenshot of the folder's properties as shown on your computer and the app's version and status as shown in your menu bar at the moment. 

 

Thanks!

toemaytoe's avatar
toemaytoe
Helpful | Level 5
2 years ago

Thanks for offering to help me out Walter, it's very much appreciated. The folder in question does not appear in the sharing tab or on any of my devices such as my iPhone or iPad. It only shows up on my MacBook, and even then only on the computer itself, not online. It seems to be stuck on my hard drive and won't allow itself to delete. I wasn't sure which images you wanted to look at regarding the folder status etc., so I took several screenshots that had dropbox info. Please let me know if this is sufficient or if there is something else you need in order to help me resolve this issue and I'll get right on it.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the screenshots and all the additional information toemaytoe - much appreciated!

     

    Can you try the steps in this article to see if this folder can be ignored, so that you can continue with the app's update? 

    • toemaytoe's avatar
      toemaytoe
      Helpful | Level 5
      2 years ago

      I followed the directions in the article but it didn't work. I kept getting an error message saying there was no such file. I wonder if I should delete dropbox from my computer and then re-install it. Would the reinstalled version load the files from the cloud or would I be risking losing everything. 

      I don't know what else to do. I would love to find a less drastic solution though.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi toemaytoe, instead of removing the app entirely from your hard drive, have you tried quitting, then signing back in?

         

        If not, give it a go, and let me know of any updates. 

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