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OlivierHanotte's avatar
OlivierHanotte
New member | Level 1
5 months ago
Solved

I cannot delete a Paper document in my account after my email was hacked

Following an e-mail hacking, I have two files in my Dropbox that I can not delete. These are entitled 'remittance advice.paper'? Any clue? Thank you  
Delete
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi all,

     

    If you are seeing or experiencing issues with a remote management access by Dropbox Inc, please reach out to our support team, as we’ll need to check private information like the serial number and/or SN ID of the device.

     

    Thank you,

    Sam 

FREDCOLSON's avatar
FREDCOLSON
New member | Level 1
5 months ago

I have the same problem. I cannot delete the file which appears only in my recent ones and not in my files list.

I am on MacOS...

Any idea ?

 

Floyd123's avatar
Floyd123
New member | Level 2
5 months ago

Okay after 2 days I finally got a response back from the Dropbox team. This is how you remove the file. Login to Dropbox via your browser. Click on shared files, you should see the file that you wish to delete, click on the three dots then click remove file.

  • OlivierHanotte's avatar
    OlivierHanotte
    New member | Level 1
    5 months ago

    Thank you so much it works!

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cannot delete a Paper document in my account after my email was hacked","id":"message:813589","revisionNum":2,"repliesCount":22,"author":{"__ref":"User:user:1894247"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:813589"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:813589"},"body@stripHtml({\"truncateLength\":200})":" Following an e-mail hacking, I have two files in my Dropbox that I can not delete. These are entitled 'remittance advice.paper'? \n Any clue? Thank you \n   ","body@stringLength":"176","rawBody":"

Following an e-mail hacking, I have two files in my Dropbox that I can not delete. These are entitled 'remittance advice.paper'?

\n

Any clue? Thank you

\n

 

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Okay after 2 days I finally got a response back from the Dropbox team. This is how you remove the file. Login to Dropbox via your browser. Click on shared files, you should see the file that you wish to delete, click on the three dots then click remove file.

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Okay after 2 days I finally got a response back from the Dropbox team. This is how you remove the file. Login to Dropbox via your browser. Click on shared files, you should see the file that you wish to delete, click on the three dots then click remove file.

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I have the same problem. I cannot delete the file which appears only in my recent ones and not in my files list.

I am on MacOS...

Any idea ?

 

","body@stringLength":"172","rawBody":"

I have the same problem. I cannot delete the file which appears only in my recent ones and not in my files list.

I am on MacOS...

Any idea ?

 

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Thank you so much it works!

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