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New member | Level 1

5 months ago

Solved

I cannot delete a Paper document in my account after my email was hacked

Following an e-mail hacking, I have two files in my Dropbox that I can not delete. These are entitled 'remittance advice.paper'? Any clue? Thank you

Delete

Floyd123
5 months ago
Okay after 2 days I finally got a response back from the Dropbox team. This is how you remove the file. Login to Dropbox via your browser. Click on shared files, you should see the file that you wish to delete, click on the three dots then click remove file.

Hannah

Dropbox Staff

5 months ago

Hey OlivierHanotte, thanks for reaching out to us.

Can you please let us know why you're not able to delete this file?

Are you getting some kind of error? Any additional info would be helpful.

Thanks.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

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These are entitled 'remittance advice.paper'? \n Any clue? Thank you \n ","body@stringLength":"176","rawBody":"

Following an e-mail hacking, I have two files in my Dropbox that I can not delete. These are entitled 'remittance advice.paper'?

Any clue? Thank you

","kudosSumWeight":2,"postTime":"2024-12-16T09:32:51.347-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Delete","text":"Delete","time":"2020-04-16T05:31:32.857-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:813589_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":184},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Following an e-mail hacking, I have two files in my Dropbox that I can not delete. These are entitled 'remittance advice.paper'?

Any clue? Thank you

"},"Conversation:conversation:813589":{"__typename":"Conversation","id":"conversation:813589","solved":true,"topic":{"__ref":"ForumTopicMessage:message:813589"},"lastPostingActivityTime":"2024-12-18T12:39:32.922-08:00","lastPostTime":"2024-12-18T12:39:32.922-08:00","unreadReplyCount":22,"isSubscribed":false},"ModerationData:moderation_data:813589":{"__typename":"ModerationData","id":"moderation_data:813589","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:813589_2":{"__typename":"Revision","id":"revision:813589_2","lastEditTime":"2024-12-16T10:02:21.520-08:00"},"ForumReplyMessage:message:813599":{"__typename":"ForumReplyMessage","id":"message:813599","conversation":{"__ref":"Conversation:conversation:813589"},"author":{"__ref":"User:user:696151"},"revisionNum":1,"uid":813599,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"subject":"Re: I cannot delete a Paper document in my account after my email was hacked","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:813599"},"parent":{"__ref":"ForumTopicMessage:message:813589"},"body":"

Hey OlivierHanotte, thanks for reaching out to us.

Can you please let us know why you're not able to delete this file?

Are you getting some kind of error? Any additional info would be helpful.

Thanks.

","body@stringLength":"530","rawBody":"

Hey , thanks for reaching out to us.

Can you please let us know why you're not able to delete this file?

Are you getting some kind of error? Any additional info would be helpful.

Thanks.

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Okay after 2 days I finally got a response back from the Dropbox team. This is how you remove the file. Login to Dropbox via your browser. Click on shared files, you should see the file that you wish to delete, click on the three dots then click remove file.

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