You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Nicolette1066's avatar
Nicolette1066
New member | Level 2
2 years ago

I can only see shared files, but not my personal content

All my files and photos have disappeared from my dropbox.  I can only see files that have been shared with me not all my personal files.  How can I contact someone about this.  It's all photos and vi...
Restore
Shared Files
Nicolette1066's avatar
Nicolette1066
New member | Level 2

I'm sure I have.  I can try using a different email possibly.  I wondered if my yearly payment hadn't gone through but can't find any emails to do with this.  

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Nicolette1066 wrote:

I'm sure I have.  I can try using a different email possibly.  I wondered if my yearly payment hadn't gone through but can't find any emails to do with this.  

Check your Plan page. If it shows that you're on the Basic plan, then you're signed in to a free account with no subscription. If you've made a payment to Dropbox, use the credit card charge lookup tool to identify the account you're paying for. Any other account you have would use a different email address.

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