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Forum Discussion

kathyh55's avatar
kathyh55
Helpful | Level 6
5 months ago

I’m not seeing an option to add a watermark to my photos.

I tried to follow the instructions for adding a watermark to our photos.  I am the owner of the file.  I was able to preview and then click "watermark."  At that point I did not see any option for te...
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  • kathyh55's avatar
    kathyh55
    5 months ago

    SOLVED!  The challenge is the default values when you select watermark basically didn't work so it was impossible to see the watermark.  I selected bottom right, but had to change the size to 102.5 and the opacity to "full."  Once I did that, I could actually see the watermark.  Thanks to Pete in tech support, who while he didn't solve it, gave me enough ideas for me to play with so that I figured it out on my own.  Suggestion to Dropbox that you change the default values so that no one else has to go through the same trial, error and frustration that I did!  

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey kathyh55, thanks for bringing this to our attention.

 

I just tested this on my end and it worked fine for me.

 

Can you send us a screenshot of what you see after you click on the "watermark" option?

 

Also, can you try it from a different browser or a private browsing window, to see if you get a different behavior?

 

Let me know how it goes.

kathyh55's avatar
kathyh55
Helpful | Level 6
5 months ago

I tried with both Safari and Firefox. I am on a MacBook Pro.  Same problem.  See attached screenshot.  Your help is MOST APPRECIATED!  Thank you!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago
    Hey kathyh55, hope it’s OK to jump in. 
     
    From what I can see, all edit options for this image are grayed out. 
     
    Can you open the preview of another photo you own on Dropbox and let me know if you see the same thing?
    • kathyh55's avatar
      kathyh55
      Helpful | Level 6
      5 months ago

      Yes, all options are grayed out.  I checked another image in that same folder and a different one in a different folder just to be sure.  The latter one was not shared with anyone and again I am the owner of the file.  I used FireFox.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Thanks for the additional info, Kathy!

         

        Just as a test, can you upload an image file to your account, this time to your main Dropbox, in "all files", not in a specific folder, and let us know if the options are grayed out there as well?

         

        Also, how large is the photo in size?

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