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Forum Discussion

JanieWC's avatar
JanieWC
New member | Level 2
2 years ago

How to restore Backup files?

Wow, just wow. So many moving parts.   My hard drive failed last week. I had Dropbox backing up my files so no worries, right? Except I can’t restore my backup files. Only Dropbox-stored files ...
Computer Backup
Dropbox Backup
Restore
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi JanieWC , thanks for bringing this to our attention.

 

It sounds like you've enabled the computer backup feature. When you say that you can't restore these files, can you let me know the steps you've followed on your end?

 

Could you try disabling the Backup feature by following these steps and choose the option to 'Keep content in folders on this Mac' if you haven't already?

 

Keep me updated with any progress!

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