We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

issa7100's avatar
issa7100
New member | Level 2
8 months ago

How can I see information about who deleted files in my account?

hello hope you're doing well ...  Please i need urgent help , i have deleted files under user web and unknown user on the section of deleted files please how can you the user or ip address or device...
Delete
  • Rich's avatar
    Rich
    8 months ago
    @issa7100 wrote:

    ... how can you the user or ip address or device or any details to know very well who is deleted the files or folders

    You can look at your Events page, or if the files are still in Deleted Files you can restore one of them and then look at its version history to see who deleted it, but all you'll see is a name. The IP information is not available.

     

    If the files have already been deleted from Deleted Files (i.e. permanently deleted), it's not possible to see any information on the files.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 months ago
@issa7100 wrote:

... how can you the user or ip address or device or any details to know very well who is deleted the files or folders

You can look at your Events page, or if the files are still in Deleted Files you can restore one of them and then look at its version history to see who deleted it, but all you'll see is a name. The IP information is not available.

 

If the files have already been deleted from Deleted Files (i.e. permanently deleted), it's not possible to see any information on the files.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!