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Forum Discussion
How can I locate a Dropbox account if I've forgotten the email address it's connected to?
My mac hard drive just died. I just got my computer back and tried to login to drop box. The account that I thought I was saving everything to hasn't been updated since 2015. I believe there was another account that my mom must have created that we were unaware of. I have tried every email imaginable and I can't find my files. Is there a way that dropbox can see what accounts have been accessed from my ISP address? Need help now!
- Rich
Super User II
Start with the following help article:
If that doesn't help, you can try contacting Support but I don't know what information they will be able to tell you without verification of your account information, which is done through the email address associated with your account.
Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users). - Jane
Dropbox Staff
Hi Jane...it was from the desktop app. There were two icons for dropbox. The account we thought everything was saving to hasn't had any new files added since 2015. There was another account that everything must have been saving to that I don't have information for. (background...this was mother's business computer. I took over her business when she passed last year and now we're at a loss) If there was a way to see if two accounts were being accessed from my ISP address that would help. Is that something that is possible?
- MarkIt isnt I'm afraid.
All I can suggest is searching ALL your email to see if you have ANYTHING from DoLPHin3 or similar as you may find emails that have been sent to the email.
The other possible option is do you know if it was a free or a paid account? Paid accounts *may* have a glimmer of hope, free not so.
This is not a solution! I have two drop box accounts, for some unknown reason, and one is accessible remotely, whereas the other is only accessible on my computer. I need to find whatever email it is connected to in order to make the account more accessible. Your answer punts back to "find your mom's email.' There has to be another way in.
- Jane
