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HillaryCastillo's avatar
HillaryCastillo
New member | Level 2
7 years ago

How can I locate a Dropbox account if I've forgotten the email address it's connected to?

My mac hard drive just died.  I just got my computer back and tried to login to drop box.  The account that I thought I was saving everything to hasn't been updated since 2015.  I believe there was a...
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  • Jane's avatar
    Jane
    7 years ago
    Thanks a lot for clarifying in more detail HillaryCastillo & I’m sorry to hear about your loss & any frustration this may have caused you. 
     
    Mark & Rich are pointing you towards the right direction at the moment based on your description, let me explain in a bit more detail below. 
     
    You may keep in mind that in case there were two Dropbox folders on this device but only the one was syncing, then the remaining one was merely a regular folder on your computer. It seems as if your Dropbox account was unlinked at some point & she had opted to sync her files to her account instead. 
     
    That being said, please note that we can only provide account-specific info to the email address holders, hence your best bet at the moment would be to try gaining access to her email as Mark suggested above. 
     
    From there, you may have a look at this resource here, as we could help you regain access to the content on our end, once you provide us the relevant evidence that you have the legal right to access these files. 
     
    I hope that my suggestions are helpful to you & of course I’m always here if you have further questions! 
     
    Mod noted: edited to update links in post [last update 2023]
rlew1's avatar
rlew1
New member | Level 2

This is not a solution!  I have two drop box accounts, for some unknown reason, and one is accessible remotely, whereas the other is only accessible on my computer.  I need to find whatever email it is connected to in order to make the account more accessible.  Your answer punts back to "find your mom's email.'  There has to be another way in.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey rlew1, I understand that this isn’t the solution you’re looking for, however I’d still like to see whether the issue you're currently facing bears any resemblance to the OP's description, in order to further advise. 
 
If it's not too much trouble for you, can you elaborate a bit on the issue that seems to be troubling you regarding the two email addresses? Any detail &/or visual aid you could include on this discussion would be very helpful (omitting personal info please) & rest assured that I’m here to help you get going with that as much as I can on my end. Thanks! 

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