We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

histrom's avatar
histrom
Explorer | Level 3
2 months ago

How can I contact support for my missing files?

Something is broken with my Dropbox account. Suddenly more than a TB of my files are missing. My most important files. I'm a designer and these are ALL my major design files over the past 5 years. I ...
Missing Files
Restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago

You should be able to do so at www.dropbox.com/support. 

 

What is happening when you go there? Can you post a screenshot

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!