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H_F92's avatar
H_F92
New member | Level 2
3 years ago

Help! Dropbox files completely gone after disconnecting from joint account

Hi, hoping someone can help. I recently linked my Dropbox to a client's account in order to more easily view/share files. I chose the option to merge my Dropbox with the client's, which meant that I ...
dropbox business
Offboarding
Organize
Restore
ericweathersart's avatar
ericweathersart
New member | Level 2
8 months ago

I came home to find my account is completely missing. 5+ years of files are gone and it's as if my account never existed.

 

It was a part of a business account which they had removed me from outside of my knowledge, but everything in my personal folder is gone. Again, like it never existed in the first place.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 months ago

    Hi ericweathersart 

     

    If you were part of a business account they 'owned' everything in it and as such when they remove you they delete everything. 

     

    The only way to fix that is ask the business admin to restore the account and then remove you from the business plan. However, that has to be done with 7 days or the data could be irreversibly lost. 

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