We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Jason30's avatar
Jason30
New member | Level 2
4 years ago

Folder called 'My files in dropbox'

I have a new laptop and just installed dropbox app on it. It seems to have taken it upon itself (or I have unwillingly ticked something) to backup most of my documents to dropbox.  I only have free...
Computer Backup
Delete
Desktop
Sync
Liz2020's avatar
Liz2020
New member | Level 2

Dropbox has moved all my folders to dropbox from my computer.  I do not want this.  I cannot figure out how to disable and bring my folders back to my desktop.  I have reviewed the instructions to disable but the steps don't match what is on my computer.  I am on a MAC so don't know if that makes a difference.  I am really concerned that these files are missing from my computer.  How do i get these files back to my computer?  This article about disabling backup is not working 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi Liz2020, thanks for posting today! 

Can you send me a screenshot of what you see on your end when you open the app's preferences, and click under Backup?

Let me know more.
  • Liz2020's avatar
    Liz2020
    New member | Level 2
    4 years ago

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Thanks so much for sending it over Liz2020! 

      Is it possible that you're using a different device to disable the feature?

      If you're using the same device as you used to activate computer backup, then the feature appears to be disabled from the screenshot.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!