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Forum Discussion
Files keep disappearing from my folders, after uploading them to Dropbox.
Whenever I transfer files from my desktop into my Dropbox, they appear to move successfully initially, then a couple days later the files are no longer available in Dropbox. The folders that I transferred are there, but they're 100% empty. All the files are gone. Anybody know why this is happening or how to prevent it?
- Nancy
Dropbox Staff
Thanks for posting this on the Community, DCC1!
First off, how do you move these folders to Dropbox exactly? Are you dragging and dropping them into your local Dropbox folder or are you manually uploading them to the Dropbox website?
If the former, do these folders appear empty on your web account, too?
Are you taking any other actions on Dropbox, right before the files disappear and can you locate them in your Deleted files page after that?
Let me know more info, and we’ll have a look.
Thanks Nancy. They way I've been transferring them is by copying the file from my desktop and dropping it into my local drop box folder. I've also tried just dragging it from my desktop to my local drop box folder.
In both cases, it's a very large folder with many other sub folders and files that I'm trying to move to Dropbox. In both cases, the transfer appeared to be successful. I was able to go into Dropbox (both local and through the web account) and see my folders and files. Then, in both cases, about a week after the successful transfer, all the files are gone. All the folders that I moved are still there, but they're totally empty. This is the case in both my local and web folders.
I don't think I'm taking any other actions in Dropbox before the files disappear. I just go in there one day to access a file and it's gone. Then I check all the other folders and they're empty.
Thanks for the help.
- Nancy
Thanks for providing more info! Did you get the chance to check your Deleted files page in the meantime?
Besides that, you can also have a look at your Events page.
Can you see your missing files there and find more info on what may have happened (and also restore them)?
