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Forum Discussion

bolehill's avatar
bolehill
Explorer | Level 4
7 years ago

Files and folders not syncing across and within devices

I am using Dropbox basic (only 5.2% of space used) on version 53.4.67.   I have it installed for two users on the same desktop PC and also on an iPad.  I have had to change the PC recently, so I ha...
Delete
Desktop
Dropbox Basic
Sync
  • Jay's avatar
    Jay
    7 years ago
    The Dropbox icon in the system tray doesn’t have the green tick any more, so as long as it’s white, it’s considered ‘fully synced’.
     
    The lack of green ticks on your Dropbox folder however is concerning. It could be to do with the 15 icon overlay limit in Windows, or it could mean that the app isn’t running correctly somehow.
     
    Since the folders from one PC are not appearing on the Dropbox site, it means that it simply isn’t uploading any changes. Reinstalling the Dropbox software should fix this, and by following this link you can get the latest version.
     
    One last thing to check out is what email is signed in on both accounts:
     
    • On your computers, click on the small Dropbox icon in your menu bar or system tray. Click on the gear in the Notifications panel. Click on Preferences, then click on Account.
    • On iOS, open your Dropbox app and tap on "Settings". 
    • On the Dropbox website, click on your name in the top right corner.
     
    If the emails are different, this would be the reason why changes aren’t syncing, since they’re different accounts.
     
    Keep me posted!
sunnybrook's avatar
sunnybrook
New member | Level 2
2 years ago

My computer is not synching with my android pixel7 phone

chatbot instructions not helpful

I am 77 and as far as I know synching used to work

saved a test file to computer db and does not appear on phone

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to hear that, sunnybrook, but let's see what we can find!

     

    Did the test file you added, sync to your account online?

     

    Also, what's the sync status and version of the Dropbox application on your computer?

     

    You can hover over your Dropbox icon to see this info.

    • sunnybrook's avatar
      sunnybrook
      New member | Level 2
      2 years ago
      I kept trying a variety of things and now synching. I haven't a clue.
      Unfortunately would not know how to respond to your questions.
      Thanks for responding.
      Not sure how I got logged on to respond
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries, sunnybrook, at least your devices are now in sync with each other and the issue is resolved.

         

        If you need anything else, don't hesitate to let us know.

         

        Have a great day!

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