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Forum Discussion

IainF's avatar
IainF
Helpful | Level 5
5 years ago

Excel file changes not being saved

Hi, I use an Excel file saved to a folder in my Dropbox. This is accessed by two colleagues both of whom use Office for Mac as do I (Office 365 in two cases, not sure if one is standalone Office fo...
Desktop
Edit
Sync
Third Party Integrations
IainF's avatar
IainF
Helpful | Level 5

Hi Walter,

I'll have a look at this tomorrow with 'real data'. I'd rather not alter the file just for the sake of it.

I haven't spotted anything to suggest that the file isn't up to date but I'll look tomorrow.

Thanks for your help with this

Cheers

Iain

PS is there a way to jump straight to my own posts in the community forum?

IainF's avatar
IainF
Helpful | Level 5
5 years ago

Hi,

Still having a problem with Excel files not apparently syncing to Dropbox on saving on my Mac.

I extensively edited a file, changed formulas etc and saved it (twice) to Dropbox.

When one of my colleagues edited the file later that day and saved it (again from a Mac) the file was significantly smaller than the one I had saved (as shown by the file size in the version history). When I opened the file again today all my formula edits were gone though the additional columns I'd inserted and named were still there.

If Dropbox cannot reliably save changes it's pretty useless. 

What is going on?

Cheers

Iain

PS in the user forum, is there a way to go back to my own posts?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi again IainF; glad to see you back in our Community and sorry to hear you're still having issues with syncing your shared excel files. 

     

    Can you please let me know if you've ensured that our desktop app was reporting 'Up to date' after you finished working on the mentioned files? Did your new changes make it to our website, meaning you were able to see them on dropbox.com?

     

    Could you perhaps try to re-install both our desktop app and the Excel app on the affected computer and try again?

     

    Do you still get the same results?

     

    Please keep me posted on your findings Iain! 

    • IainF's avatar
      IainF
      Helpful | Level 5
      5 years ago

      Hi Walter,

      can't comment on the previous time there was a problem but I've checked the menu bar dropdown and it currently says "up to date".

      The issue I have is the obvious change in file size. It looks like I saved a file of around 55KB and when Jo opened/saved it, it was 52KB (I guess accounting for the loss of the edits).
      I'm not sure that this is a saving issue but that the file being opened by Jo is not (apparently) the one I saved (maybe the one she last edited) but when she saves her changes they over-write my changes. 
      I've checked that she is opening the file in the relevant DropBox folder

      I attach a picture.
      Cheers

      Iain

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for all the additional information IainF!

         

        Can you please forward me 2 screenshots of this file so I can have a look?

         

        I'd appreciate one of how the file looks like on your end after editing it and one of how it looks like when your collaborator is opening it on their end. 

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