You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

amcoffice's avatar
amcoffice
Experienced | Level 11
13 days ago

Errors when trying to load my folder list and copy & move files on the website

For the past two days on the Dropbox website (Chrome browser Windows), I have gotten get Aw, Snap! or RESULT CODE HUNG memory error after waiting (and waiting) for the folder list to populate while t...
Error Messages
Folders
Web
amcoffice's avatar
amcoffice
Experienced | Level 11

Ugh.....spoke too soon............

After being able to copy and move again for about 15 minutes, same error is suddenly back again. Folder list will not populate during a copy or move on Dropbox website. Now clear that this is a Dropbox issue. Please help or fix. Thank you.

amcoffice's avatar
amcoffice
Experienced | Level 11
10 days ago

Glad someone is still interested. 

Last time I checked this morning the folder list was populating for copying and moving (the only functions where I've noticed the problem). Not sure why my screenshots are needec when everything in them screenshots is detailed in my prior posts. Also I also don't understand why it took so long to tell me about a problem with the "parameters" of my link. If you still want the screenshots, please tell me how to send them. 

That reminds me: Why doesn't the paperclip attachment button work? that would really have made things much easier here.

Also I'd like to know why the folder list was not populating for three days.

Thank you - all help info & help appreciated. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    10 days ago

    Hey there! Can you attach your screenshots here by pasting them directly into the reply box?

    • amcoffice's avatar
      amcoffice
      Experienced | Level 11
      6 days ago

      Screenshots will copy and paste here, but post will not send after hitting Reply button.

      Would be so easy if that paperclip button worked.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!