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Forum Discussion
Error when copying anything from Dropbox (monterey, 2020 m1 MBP)
Whenever I try to copy a folder from the local Dropbox folder to another folder in my Mac, I get this error: "The operation can’t be completed because an unexpected error occurred (error code -8062)...
Hannah
Dropbox Staff
Dropbox StaffHey felipevaz, thanks for bringing this to our attention.
What is the current sync status of the Dropbox app? You can hover your mouse over the Dropbox icon in your menu bar to check that.
Also, if you quit the Dropbox app and try to copy the folder again, do you see a different behavior?
Let me know and we'll go from there.
Hi Hannah, thanks for stepping in. Hovering over the icon says "Up to date", and stopping the app doesn't really help (and forcing quit them via Activity Monitor doesn't help either). I also restarted the computer to no avail.
In parallel, what might be somehow related is that I have an incomplete Time Machine backup (it says it is out of space in the backup volume). I've excluded the Dropbox folder (~/Library/CloudStorage) from being backed up, but not before it started the backup.
I have this same problem on macOS 12.6 since I upgraded to the Dropbox version which uses the CloudStorage folder.
I cannot successfully copy the CloudStorage folder when I backup my files. I can copy the individual files that are within the CloudStorage -> Dropbox folder.
- Nancy
Hi donbraffitt, hope you’re doing well.
Can you please send me a screenshot of the error message that you keep getting?
Also, what’s the exact app version of your Dropbox app?
The error is the same as in the base note in this thread from a month ago:
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Whenever I try to copy a folder from the local Dropbox folder to another folder in my Mac, I get this error:
"The operation can’t be completed because an unexpected error occurred (error code -8062)."
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I am trying to copy the folder CloudStorage -> Dropbox from my internal disk to an external disk using Finder by just dragging from internal to external.
I can copy individual files within the Dropbox folder with no problems.
I was able to copy the Dropbox folder for years with no problems until I recently upgraded to the version where you moved things under the CloudStorage folder.
Dropbox version: 162.4.5419
