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New member | Level 1

10 years ago

Solved

Why can't I open password protected Word documents stored in my Dropbox account?

I have a Word document that I uploaded years ago and it has ALWAYS had a Word password protection associated with it. I have never had any trouble opening it in the past, but I tried opening it today...

Walter

Dropbox Staff

5 years ago

Could you try clearing your browser's cache and/or another browser and let us know if it improved matters at all writerb?

writerb

Helpful | Level 5

5 years ago

Clearing the cache didn't fix it, but switching from Chrome to Firefox did! Sometimes a solution is surprisingly simple, haha.

Thank you for your help!

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5","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1391292":{"__typename":"User","id":"user:1391292","uid":1391292,"login":"writerb","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:44"},"email":"","messagesCount":3,"biography":null,"topicsCount":1,"kudosReceivedCount":1,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-12-22T17:13:26.082-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:mxpez29397/user:1391292"},"ForumTopicMessage:message:481499":{"__typename":"ForumTopicMessage","uid":481499,"subject":"Error message: \"You are not logged in and changes cannot be saved.\" But.... I am logged in!","id":"message:481499","revisionNum":4,"repliesCount":4,"author":{"__ref":"User:user:1391292"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:481499"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:481499"},"body@stripHtml({\"truncateLength\":200})":" I'm using a Dropbox Paper document that was shared with me by someone else. Several weeks ago, I opened up this document and was able to edit it no problem. \n \n But today, I'm getting the error mes...","body@stringLength":"633","rawBody":"

I'm using a Dropbox Paper document that was shared with me by someone else. Several weeks ago, I opened up this document and was able to edit it no problem.

But today, I'm getting the error messsage \"You are not logged in and changes cannot be saved.\"

This is not true, however. I am logged in. I double-checked I was logged in with the right email address (I was). I reset my password and logged back in.

Same error message comes up. This is rather bothersome as I can't use the document at all!

Any guesses as to what could be causing this?

","kudosSumWeight":0,"postTime":"2020-12-22T17:18:13.395-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Dropbox Paper","text":"Dropbox Paper","time":"2019-05-29T04:06:05.651-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:edit","text":"edit","time":"2022-07-25T23:09:16.919-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:481499_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3519},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:481499":{"__typename":"Conversation","id":"conversation:481499","solved":true,"topic":{"__ref":"ForumTopicMessage:message:481499"},"lastPostingActivityTime":"2022-07-26T08:57:05.803-07:00","lastPostTime":"2021-01-11T09:19:57.145-08:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:481499":{"__typename":"ModerationData","id":"moderation_data:481499","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:481499_4":{"__typename":"Revision","id":"revision:481499_4","lastEditTime":"2022-07-26T08:57:05.803-07:00"},"AcceptedSolutionMessage:message:486229":{"__typename":"AcceptedSolutionMessage","id":"message:486229","conversation":{"__ref":"Conversation:conversation:481499"},"author":{"__ref":"User:user:1391292"},"revisionNum":1,"uid":486229,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:482765"},"subject":"Re: Error message: \"You are not logged in and changes cannot be saved.\" But.... I am logged in!","moderationData":{"__ref":"ModerationData:moderation_data:486229"},"body":"

Clearing the cache didn't fix it, but switching from Chrome to Firefox did! Sometimes a solution is surprisingly simple, haha.

Thank you for your help!

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"162","postTime":"2021-01-11T09:19:57.145-08:00","lastPublishTime":"2021-01-11T09:19:57.145-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":3359},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:481499/message:486229","readOnly":true,"editFrozen":false,"body@stringLength":"177","rawBody":"

Clearing the cache didn't fix it, but switching from Chrome to Firefox did! Sometimes a solution is surprisingly simple, haha.

Thank you for your help!

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Could you try clearing your browser's cache and/or another browser and let us know if it improved matters at all writerb?

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Could you try clearing your browser's cache and/or another browser and let us know if it improved matters at all ?

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