You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Danette5's avatar
Danette5
Helpful | Level 5
2 years ago

Error message when deleting folders

I have used Dropbox for years and have never had this problem. I'm cleaning up my files and when I try to delete a folder I get this message:   There are too many files in one request. Please ret...
Delete
Error Messages
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case.

     

    Thanks,

    Ben

JonBap's avatar
JonBap
New member | Level 2
2 years ago

I have lost the ability to delete multiple files at once, I think it started when I did the October update, but cannot be 100% sure.  If I select files one at a time they will delete properly, but if I select two or more it says it's deleting and then gives me an error message.  I've got over two hundred files I need to delete to make room for more, deleting them all one at a time is not a very appealing option.  Is anyone else having this issue?

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Everybody,

     

    Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case.

     

    Thanks,

    Ben

    • Danette5's avatar
      Danette5
      Helpful | Level 5
      2 years ago

      It's FIXED!

      • NickyBoy's avatar
        NickyBoy
        New member | Level 2
        2 years ago

        Still having issues copying folders and trying to move things around.

    • James Menge's avatar
      James Menge
      Explorer | Level 4
      2 years ago

      Not fixed.  Also, via the web interface, the hierarchy does not update.

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi Everyone,

         

        We're taking another look into why some users are still unable to delete multiple files. I have passed on all of the information you have provided since my last update and will provide another update when I have information to share.

         

        Regards,

        Ben

    • Popi Joydhar's avatar
      Popi Joydhar
      Explorer | Level 3
      2 years ago

      PLEASE BACK MY FILE

       

  • JonBap's avatar
    JonBap
    New member | Level 2
    2 years ago

    UPDATE: Well, the solution seems to have been reporting the issue on this message board, because now it is working again.  I unfortunately don't know what to tell anyone having a similar situation other than wait a day and see if it resolves itself, or perhaps the DropBox team did something to correct the issue.  Either way, I am happy to be able to batch delete again!

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