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Forum Discussion

Danette5's avatar
Danette5
Helpful | Level 5
2 years ago

Error message when deleting folders

I have used Dropbox for years and have never had this problem. I'm cleaning up my files and when I try to delete a folder I get this message:   There are too many files in one request. Please ret...
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Error Messages
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case.

     

    Thanks,

    Ben

JonBap's avatar
JonBap
New member | Level 2
2 years ago

I have lost the ability to delete multiple files at once, I think it started when I did the October update, but cannot be 100% sure.  If I select files one at a time they will delete properly, but if I select two or more it says it's deleting and then gives me an error message.  I've got over two hundred files I need to delete to make room for more, deleting them all one at a time is not a very appealing option.  Is anyone else having this issue?

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Everybody,

     

    Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case.

     

    Thanks,

    Ben

    • Danette5's avatar
      Danette5
      Helpful | Level 5
      2 years ago

      It's FIXED!

      • NickyBoy's avatar
        NickyBoy
        New member | Level 2
        2 years ago

        Still having issues copying folders and trying to move things around.

    • James Menge's avatar
      James Menge
      Explorer | Level 4
      2 years ago

      Not fixed.  Also, via the web interface, the hierarchy does not update.

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi Everyone,

         

        We're taking another look into why some users are still unable to delete multiple files. I have passed on all of the information you have provided since my last update and will provide another update when I have information to share.

         

        Regards,

        Ben

    • Popi Joydhar's avatar
      Popi Joydhar
      Explorer | Level 3
      2 years ago

      PLEASE BACK MY FILE

       

  • JonBap's avatar
    JonBap
    New member | Level 2
    2 years ago

    UPDATE: Well, the solution seems to have been reporting the issue on this message board, because now it is working again.  I unfortunately don't know what to tell anyone having a similar situation other than wait a day and see if it resolves itself, or perhaps the DropBox team did something to correct the issue.  Either way, I am happy to be able to batch delete again!

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