We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Danette5's avatar
Danette5
Helpful | Level 5
2 years ago

Error message when deleting folders

I have used Dropbox for years and have never had this problem. I'm cleaning up my files and when I try to delete a folder I get this message:   There are too many files in one request. Please ret...
Delete
Error Messages
Web
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case.

     

    Thanks,

    Ben

Rich's avatar
Rich
Icon for Super User II rankSuper User II
Danette5 wrote:

There are too many files in one request. Please retry with fewer files. What has changed? How do I go about deleting my folders?

Nothing has changed. The folder likely has a very large number of files in it, which the website would have a problem processing all at once. Instead, open the folder, select a bunch of files and delete them. Repeat as necessary until the folder is empty or has fewer files, then delete the folder.

NickyBoy's avatar
NickyBoy
New member | Level 2
2 years ago

I'm getting the same and there aren't any files in the folder. I'm also struggling to copy a template folder which does have subfolders. Dropbox has been playing all day me in the UK today. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!