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Forum Discussion
Error 500 when I'm trying to retrieve a file's version history.
I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?
Hi Everybody,
I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!
Thanks,
Ben
Hi MelGold,
Sorry to hear about the issue you're facing. Here are a few steps to try and resolve the Error 500:
- Refresh the Page: Sometimes, a simple refresh can fix temporary glitches.
- Clear Browser Cache: Clear your browser's cache and cookies, then try again.
- Use a Different Browser: Switch to a different browser to see if the problem persists.
- Check Dropbox Status: Visit Dropbox Status to see if there are any ongoing issues.
- Contact Support: If the problem continues, reach out to Dropbox Support for further assistance.
I hope this helps!
Best,
Johnny
same problem - we pay a lot of money for this feature, and for the one time I need it, it fails. Huge disappointment.
BenDBXCommunity Manager
Hi Everybody,
Thanks for reporting this. Our Engineering team is currently investigating. I'll provide an update here when I have more information to share.
Regards,
Ben
Any updates on this Ben?
- BenDBX
Hi Everybody,
I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!
Thanks,
Ben
- Megan
Dropbox Staff
Hey everyone!
Thanks for your patience while we try to narrow it down.
Does this happen while you're using a specific browser? If so, would you mind clarifying which one?
Have you made sure there are no plugins or extensions enabled that could be causing this issue? One more thing: do you notice this behavior when you select "Version History" or when you try to restore to a specific version?
Let me know more!
Hi Megan,
Tested on the following systems. All of them give the same result. It happens when you try to access the version history, so you can't even get to the list to restore a version.- Windows 10 - Chrome (including incognito)
- Windows 10 - Edge (no extensions)
- MacOS Montery - Chrome
- MacOS Montery - Safari (no extensions)
me pasa con todos los navegadores, con TODOS los acrchivos
el problema no es del usuario porque, como ven, le pasa a muchos
preciso la solucion
Hello,
I'm encountering the same problem. The history recovery feature normally works well on my machine and Fireforx browser. Yesterday I get an "error 500".
Lafcadio
