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Forum Discussion
Error 500 when I'm trying to retrieve a file's version history.
I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?
Hi Everybody,
I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!
Thanks,
Ben
Hi MelGold,
Sorry to hear about the issue you're facing. Here are a few steps to try and resolve the Error 500:
- Refresh the Page: Sometimes, a simple refresh can fix temporary glitches.
- Clear Browser Cache: Clear your browser's cache and cookies, then try again.
- Use a Different Browser: Switch to a different browser to see if the problem persists.
- Check Dropbox Status: Visit Dropbox Status to see if there are any ongoing issues.
- Contact Support: If the problem continues, reach out to Dropbox Support for further assistance.
I hope this helps!
Best,
Johnny
same problem - we pay a lot of money for this feature, and for the one time I need it, it fails. Huge disappointment.
BenDBXCommunity Manager
Hi Everybody,
Thanks for reporting this. Our Engineering team is currently investigating. I'll provide an update here when I have more information to share.
Regards,
Ben
Any updates on this Ben?
- BenDBX
Hi Everybody,
I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!
Thanks,
Ben
Thank you! My Version History now works!
Hi JohnnyDogman,
Unfortunately, the problem still persists after trying all of the solutions you mentioned.
Best,
Melissa
