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Krausteads's avatar
Krausteads
Explorer | Level 4
2 years ago

EDIT Powerpoint in dropbox not working

Dear All, This is a new problem this week. After years of working on PPT files directly from DropBox (using PowerPoint for Web), this is now presenting me with a blank screen. Here is my setup: - W...
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Third Party Integrations
Krausteads's avatar
Krausteads
Explorer | Level 4

Thanks for speedy reply Walter! To answer your questions:

 

1. I own the file and I have it shared at the parent folder level

2. Given your question about sharing, I went to a different folder (not shared) and clicked on another pptx - same results >> blank screen

3. In Chrome I have 3 extensions: Google Docs Offline / Keeper® Password Manager & Digital Vault / McAfee® WebAdvisor

4. I just downloaded and tried Firefox - that WORKED!

5. I cleared my Cache in Chrome - same results >> blank screen

 

Thanks, Lynn

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Since it worked on Firefox, the culprit must be one of your web extensions, Lynn.

 

You can try disabling them one by one to see which one is causing this issue. 

 

I hope this helps!

  • Krausteads's avatar
    Krausteads
    Explorer | Level 4
    2 years ago

    Walter,

    I disabled the Extensions as you suggested - One by one. Nothing changed. I now have zero extensions in Chrome and am still having the same response. Any other ideas most appreciated.

     

    Lynn

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Have you made sure that your web browser is up to date too, Lynn?

       

      What version of Chrome are you currently running? 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the report Joe Maluso 

       

      Would it be OK if we reached out via email to have a further look internally? 

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