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Krausteads's avatar
Krausteads
Explorer | Level 4
2 years ago

EDIT Powerpoint in dropbox not working

Dear All, This is a new problem this week. After years of working on PPT files directly from DropBox (using PowerPoint for Web), this is now presenting me with a blank screen. Here is my setup: - W...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Krausteads, sorry to hear you're having issues with this.

 

May I ask if this is a file that you own or a shared one? Also, have you tried clearing your browser's cache or another browser, preferably with no extensions or plugins running?

 

Let me know and we'll take it from there. 

Krausteads's avatar
Krausteads
Explorer | Level 4
2 years ago

Thanks for speedy reply Walter! To answer your questions:

 

1. I own the file and I have it shared at the parent folder level

2. Given your question about sharing, I went to a different folder (not shared) and clicked on another pptx - same results >> blank screen

3. In Chrome I have 3 extensions: Google Docs Offline / Keeper® Password Manager & Digital Vault / McAfee® WebAdvisor

4. I just downloaded and tried Firefox - that WORKED!

5. I cleared my Cache in Chrome - same results >> blank screen

 

Thanks, Lynn

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Since it worked on Firefox, the culprit must be one of your web extensions, Lynn.

     

    You can try disabling them one by one to see which one is causing this issue. 

     

    I hope this helps!

    • Krausteads's avatar
      Krausteads
      Explorer | Level 4
      2 years ago

      Walter,

      I disabled the Extensions as you suggested - One by one. Nothing changed. I now have zero extensions in Chrome and am still having the same response. Any other ideas most appreciated.

       

      Lynn

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Have you made sure that your web browser is up to date too, Lynn?

         

        What version of Chrome are you currently running? 

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