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Forum Discussion
Dropbox suspension from administer
Hi.
I had given from my administer 1-TB space to use. I was using my folder and files from my PC and synchronize them to dropbox. Now my administer suspeded me. The entire folder is removed from my PC. Doesn't it mean syncronising is to have a copy in dropbox and the other copy on my PC? Now I can't get my folder even if I want my own dropbox account. Pls, help me what to do.
- Hopefully
Osman wrote:
... any folder or file that has a link to dropbox means I don't own it!
That's not quite true.
When you have a personal account, you own all of your files, and all of your files are safe and secure and you can access them at anytime. In the event of a PC crash, your files are on Dropbox, and if you can't access Dropbox, you have a copy of your files on your PC.
The issue you're experiencing comes from the fact that you no longer had a personal account. You were invited by your company to join their team account. In doing so, you merged your account into the team. From that point on, your account was now owned by the company and you no longer had a personal account. Your account, as you knew it, no longer existed. It now belonged to the company. When the team admin suspended the account, it completely removes your access to the account because you no longer own it.
As Jane mentioned, you need to speak with the team admin for the account. They may, at their discretion, be able to have your account restored to it's previous status (personal account with no link to the team).
- Jane
Dropbox Staff
Hopefully Hi Jane.
Thank you Jane for your prompt answers. I'll be contacting the institution about my lost folder. But my big lesson of to day was any folder or file that has a link to dropbox means I don't own it! I always thought if anything happens to my file in dropbox I will have the backup in my PC and the vice versa; if something happens in my PC will have it in dropbox. My reliability on dropbox is purished. What a big lesson. Once again thanx Jane.
- Rich
Super User II
Osman wrote:
... any folder or file that has a link to dropbox means I don't own it!
That's not quite true.
When you have a personal account, you own all of your files, and all of your files are safe and secure and you can access them at anytime. In the event of a PC crash, your files are on Dropbox, and if you can't access Dropbox, you have a copy of your files on your PC.
The issue you're experiencing comes from the fact that you no longer had a personal account. You were invited by your company to join their team account. In doing so, you merged your account into the team. From that point on, your account was now owned by the company and you no longer had a personal account. Your account, as you knew it, no longer existed. It now belonged to the company. When the team admin suspended the account, it completely removes your access to the account because you no longer own it.
As Jane mentioned, you need to speak with the team admin for the account. They may, at their discretion, be able to have your account restored to it's previous status (personal account with no link to the team).
Hi Jane.
Thank you Jane for your prompt answers. I'll be contacting the institution about my lost folder. But my big lesson of to day was any folder or file that has a link to dropbox means I don't own it! I always thought if anything happens to my file in dropbox I will have the backup in my PC and the vice versa; if something happens in my PC will have it in dropbox. My reliability on dropbox is purished. What a big lesson. Once again thanx Jane.
