Dropbox keeps crashing and restarting itself in an infinite crash loop
Since yesterday, Dropbox is stuck in a crash/restart loop, I'm on Mac OS Mojave. I tried: Installed the last stable version and still in the crash loop. Installed the last beta version and still in t...
Thanks for getting back to me with the screenshots, gswave - much appreciated.
Could it be that you have symlinks in your Dropbox folder?
Symlinks refer to data in locations outside of the Dropbox folder and can be the cause of various issues such as space discrepancies, poor syncing performance, and high CPU usage.
You can check if you have any and how to remove them if you do find some by following the instructions outlined in step (7) of this article.
I am having the same issues as gswave that only started to happen yesterday (Aug 27th). Dropbox is continually restarting no matter what I have tried. There is no error message. The app will disappear from the top menu bar and after a few seconds show up with a 'Starting' status. I have tried going through the settings to see if anything has changed, but even while going through settings the whole app will disappear and restart the cycle.
I don't have any symlinks set-up and nothing has changed in terms of my overall usage. I have dropbox set up on multiple computers and this is only happening on one computer so far.
Checked the firewalls and nothing appears to be blocked.
Hey atomical, sorry to hear that you're also experiencing this behavior, and thanks for checking for symlinks - that definitely helps with our investigation.
Could you also let me know if you've tried temporarily disabling your security program or antivirus which could be hindering the app from running? Additionally, have you ensured that your firewall is configured to run with the desktop app?
Don't hesitate to let me know any additional info and I'll make sure to get back to you as soon as possible. Thanks!
About Delete, edit, and organize
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loop","id":"message:361686","revisionNum":3,"repliesCount":18,"author":{"__ref":"User:user:1200398"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:361686"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:361686"},"body@stripHtml({\"truncateLength\":200})":" Since yesterday, Dropbox is stuck in a crash/restart loop, I'm on Mac OS Mojave. I tried: Installed the last stable version and still in the crash loop. Installed the last beta version and still in t...","body@stringLength":"520","rawBody":"
Since yesterday, Dropbox is stuck in a crash/restart loop, I'm on Mac OS Mojave. I tried: Installed the last stable version and still in the crash loop. Installed the last beta version and still in the crash loop. Deleted the Dropbox application and re-install - still the same results. I opened console - the last message Dropbox sends before the icon vanishes is: \"Too many groups requested (2147483647). Can cause performance issues when network directories are involved\" Anyone has any good idea how to solve?
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Hey Lusil,
I am having the same issues as gswave that only started to happen yesterday (Aug 27th). Dropbox is continually restarting no matter what I have tried. There is no error message. The app will disappear from the top menu bar and after a few seconds show up with a 'Starting' status. I have tried going through the settings to see if anything has changed, but even while going through settings the whole app will disappear and restart the cycle.
I don't have any symlinks set-up and nothing has changed in terms of my overall usage. I have dropbox set up on multiple computers and this is only happening on one computer so far.
Checked the firewalls and nothing appears to be blocked.
Any advice would be appreciated!
","body@stringLength":"972","rawBody":"
Hey Lusil,
I am having the same issues as that only started to happen yesterday (Aug 27th). Dropbox is continually restarting no matter what I have tried. There is no error message. The app will disappear from the top menu bar and after a few seconds show up with a 'Starting' status. I have tried going through the settings to see if anything has changed, but even while going through settings the whole app will disappear and restart the cycle.
I don't have any symlinks set-up and nothing has changed in terms of my overall usage. I have dropbox set up on multiple computers and this is only happening on one computer so far.
Checked the firewalls and nothing appears to be blocked.
Any advice would be appreciated!
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Thanks for getting back to me with the screenshots, gswave - much appreciated.
\n
Could it be that you have symlinks in your Dropbox folder?
\n
Symlinks refer to data in locations outside of the Dropbox folder and can be the cause of various issues such as space discrepancies, poor syncing performance, and high CPU usage.
\n
You can check if you have any and how to remove them if you do find some by following the instructions outlined in step (7) of this article.
\n
Let me know how it goes!
","body@stringLength":"867","rawBody":"
Thanks for getting back to me with the screenshots, - much appreciated.
\n
Could it be that you have symlinks in your Dropbox folder?
\n
Symlinks refer to data in locations outside of the Dropbox folder and can be the cause of various issues such as space discrepancies, poor syncing performance, and high CPU usage.
\n
You can check if you have any and how to remove them if you do find some by following the instructions outlined in step (7) of this article.
\n
Let me know how it goes!
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Dropbox keeps crashing and restarting itself in an infinite crash loop","moderationData":{"__ref":"ModerationData:moderation_data:362397"},"body":"
Thanks for the initial troubleshooting steps, awesome work!
\n
Could you also let me know if you've tried disabling any security app or your antivirus, since they may be blocking the desktop app from starting up?
\n
Let me know what you find!
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I started to experience this problem last night. I removed symlinks but it's still happening.
I started to experience this problem last night. I removed symlinks but it's still happening.
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Hey atomical, sorry to hear that you're also experiencing this behavior, and thanks for checking for symlinks - that definitely helps with our investigation.
\n
Could you also let me know if you've tried temporarily disabling your security program or antivirus which could be hindering the app from running? Additionally, have you ensured that your firewall is configured to run with the desktop app?
\n
Don't hesitate to let me know any additional info and I'll make sure to get back to you as soon as possible. Thanks!
Hey , sorry to hear that you're also experiencing this behavior, and thanks for checking for symlinks - that definitely helps with our investigation.
\n
Could you also let me know if you've tried temporarily disabling your security program or antivirus which could be hindering the app from running? Additionally, have you ensured that your firewall is configured to run with the desktop app?
\n
Don't hesitate to let me know any additional info and I'll make sure to get back to you as soon as possible. Thanks!
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Dropbox Staff
