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Forum Discussion

BakWill29's avatar
BakWill29
New member | Level 2
4 years ago

Dropbox is full even though I never use my dropbox?

I keep getting emails saying that my DropBox is almost full and now I have been receiving emails saying that it is full and I need to purchase an upgrade.    The issue is that I never ever use my...
Delete
Quota
Share
Shared Folders
Space and storage
  • Jay's avatar
    Jay
    4 years ago
    Hi BakWill29, thanks for messaging today!

    It sounds like you're a member of a shared folder that is taking up all the quota on your account.

    You can leave the folder using these steps, either temporarily or permanently, and that will free up your quota, without affecting the other users on the shared folder.

    Regarding phone support, currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

    If you need any more details, feel free to message back!
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi BakWill29, thanks for messaging today!

It sounds like you're a member of a shared folder that is taking up all the quota on your account.

You can leave the folder using these steps, either temporarily or permanently, and that will free up your quota, without affecting the other users on the shared folder.

Regarding phone support, currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

If you need any more details, feel free to message back!
WillBak29's avatar
WillBak29
Explorer | Level 3
4 years ago

Thank you! Am I doing this through my personal dropbox or through my works dropbox? 

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