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Huxley_D's avatar
Huxley_D
Explorer | Level 4
10 months ago

Dropbox folder on macOS suddenly missing tons of folders which are visible on other machines + web

Hi all,   Last night I used the Dropbox website to upload a bunch of files and folders from an old / failing external drive. I used the website rather than my local folders because the total size...
Restore
  • Hannah's avatar
    Hannah
    10 months ago

    Hey Huxley_D, sorry to jump in here.

     

    This is strange behavior indeed, but we'll get to the bottom of this.

     

    Can you check your selective sync settings, to see if you can see all your folders there and whether they are selected or unselected?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

HI there Huxley_D - sorry to hear about this.

 

Could you have a look at your backups page and let me know if you can find your folders there?

 

Also, what can you find in your events page about this?

 

Keep us posted!

Huxley_D's avatar
Huxley_D
Explorer | Level 4
10 months ago

Hi Walter, thanks for jumping in!

 

1. The Backup page shows nothing - 0 files, 0 bytes of data

2. The Events page shows thousands and thousands of entries, because some of the folders I've uploaded in the past ~24 hours (i.e., web archives) contain a whole lot of small files nested in subfolders

 

I'm scrolling and scrolling through the Events, but all I can see are entry after entry for "you added XX files" - nothing has been deleted, which is good! 

 

Huxley

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey Huxley_D, sorry to jump in here.

     

    This is strange behavior indeed, but we'll get to the bottom of this.

     

    Can you check your selective sync settings, to see if you can see all your folders there and whether they are selected or unselected?

    • Huxley_D's avatar
      Huxley_D
      Explorer | Level 4
      10 months ago

      Oooooh - this looks useful and relevant! It looks like all but a couple folders are deselected in the "Selective Sync" panel. That probably explains what's going on, although I'm totally baffled as to how it happened. In any case, I've reselected all of them and they're starting to repopulate in my local Dropbox folder. Thank you for this tip, you're a life (and sanity) saver!

       

      Huxley

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Thank you for all your kind words, Huxley!

         

        I'm glad I was able to help. 🙂

         

        If you need anything else, don't hesitate to let us know.

         

        Have a wonderful day!

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