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Forum Discussion

richcb's avatar
richcb
Explorer | Level 3
5 years ago

Dropbox files WILL NOT DELETE! Have no option to Delete!

I have cleared out all data from my DropBox due to failed functions. 

 

There remain TWO FILE backups in Dropbox that have no function option connected to them.  They will not open!  There is no way to delete them.  There are no (...) ellipse menu items to click on.

 

How/Who has the power to delete these files?

 

Thank you,

 

Richard..

Delete
Restore
  • Jay's avatar
    Jay
    5 years ago

    If that's the case, then most likely they've been deleted, which is why there's no way to access them.

     

    As these are in the recent files section, they will be removed as they get pushed off the list when new files are uploaded/edited or accessed.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 years ago

    Any chance of a screengrab with any personal info blocked out?

    • richcb's avatar
      richcb
      Explorer | Level 3
      5 years ago

      I was able to re-establish the uploading of new backups, but the two that should be deleted are still there.

      Note from above the APPS folder everything has the (...) menu.  The two below it DO NOT and I have found no way to delete them.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hi richcb, thanks for messaging today!

         

        Are you able to navigate to the files directly in your Dropbox account, from the Files tab on the left, to then view the options to delete the files from there?

         

        Keep me posted!

    • Judy Tergis's avatar
      Judy Tergis
      New member | Level 2
      5 years ago
      Mark wrote:

      Any chance of a screengrab with any personal info blocked out?


      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hi there Judy Tergis; thanks for joining the discussion here and happy Friday!

         

        It seems that your browser is acting up and missing some visual elements there. Can you clear its cache and see if you still don't get the delete option?

         

        In that case you could also use another browser or a private browsing window.

         

        Let us know how it goes, Judy!

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