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Forum Discussion

saulors's avatar
saulors
New member | Level 2
3 years ago

Dropbox asks to install word? | already installed!

Hi, I use dropbox in all my devices for some time now, with no issues; recently I am facing this situation: when I want to edit a DOCX file, I usually navigate in the folders and command to open the ...
Edit
Error Messages
Mobile
Third Party Integrations
  • saulors's avatar
    saulors
    3 years ago

    Inexplicably yesterday I was trying (for the tenth time) to open the file in iphone and it worked, as simple as that. Umbeliveable!

Dean7789's avatar
Dean7789
Explorer | Level 4

This just happened to me today 03/14/2023.  Annoying as all get out.  Any solutions?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Dean7789, sorry to see you're having this issue.

 

Can you let me know which iOS version you're running and which Dropbox version too?

  • Dean7789's avatar
    Dean7789
    Explorer | Level 4
    2 years ago

    Hi Hannah.  Dropbox app 318.2.2. /IOS 16.3.1.  I hard reset my iPad and logged out and back into Dropbox and it now appears to be working.

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