We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

MJoergensen's avatar
MJoergensen
Helpful | Level 5
4 years ago

Don't have permission to permanently delete a folder

Hi we have a dropbox folder which is shared amongst three people. I have created a subfolder which I now want to permanently delete.   As I'm not the of the parent folder I don't have permissio...
Delete
Error Messages
Restore
  • MJoergensen's avatar
    MJoergensen
    4 years ago

    Hi Jay 

     

    That was it! we changed the ownership of the folder to me and now it's permanently deleted. Thank you very much.

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
Hi there MJoergensen, thanks for reaching out!

Would you be able to send me a screenshot of the error that you're both getting there?

Also, did the folder have any files in there, or it's just the folder itself that you want to delete?

Let me know and we'll go from there!
MJoergensen's avatar
MJoergensen
Helpful | Level 5
4 years ago

Hi @Daphne

 

Thank you for replying.

I've attached three screenshots, two of the error messages we each get, and one showing that NS (who apparently doesn't have the right permission) is the owner of the folder.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi MJoergensen, are you in a Dropbox Business team by any chance, or are these all personal accounts?
    • MJoergensen's avatar
      MJoergensen
      Helpful | Level 5
      4 years ago

      Hi @Jay

       

      NS's account is a business account while the rest are personal.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Is NS the team admin on that Dropbox Business team? 

        The team admin does have the ability to prevent permanent deletions on any file in their account.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!