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MJoergensen's avatar
MJoergensen
Helpful | Level 5
4 years ago

Don't have permission to permanently delete a folder

Hi we have a dropbox folder which is shared amongst three people. I have created a subfolder which I now want to permanently delete.   As I'm not the of the parent folder I don't have permissio...
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  • MJoergensen's avatar
    MJoergensen
    4 years ago

    Hi Jay 

     

    That was it! we changed the ownership of the folder to me and now it's permanently deleted. Thank you very much.

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi there MJoergensen, thanks for reaching out!

Would you be able to send me a screenshot of the error that you're both getting there?

Also, did the folder have any files in there, or it's just the folder itself that you want to delete?

Let me know and we'll go from there!
  • MJoergensen's avatar
    MJoergensen
    Helpful | Level 5
    4 years ago

    Hi @Daphne

     

    Thank you for replying.

    I've attached three screenshots, two of the error messages we each get, and one showing that NS (who apparently doesn't have the right permission) is the owner of the folder.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hi MJoergensen, are you in a Dropbox Business team by any chance, or are these all personal accounts?
      • MJoergensen's avatar
        MJoergensen
        Helpful | Level 5
        4 years ago

        Hi @Jay

         

        NS's account is a business account while the rest are personal.

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