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Forum Discussion

t84a's avatar
t84a
New member | Level 2
3 years ago

Deleting files does not free up space

I deleted about half of my files and then permanently deleted them in the "Deleted Files" section.  It still says I'm about out of space. Is there something else I need to do?
Delete
Quota
Restore
Space and storage
  • t84a's avatar
    t84a
    3 years ago

    It was my SMS backup program.  All solved.

jrbartlettjr's avatar
jrbartlettjr
Explorer | Level 4

oops, meant to write >1Gb of files and images deleted. 

jrbartlettjr's avatar
jrbartlettjr
Explorer | Level 4
5 months ago

Note:  Just found the space where deleted files are deleted permanently. The file usage number was reduced only a small amount, not relative to the actual amount of file usage I deleted.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey jrbartlettjr, thanks for reaching out to us.

     

    What's your used space, if you take a look at the plan tab in your account settings?

     

    Is it possible that you have any shared folders in the account? Shared folders also take up space.

    • jrbartlettjr's avatar
      jrbartlettjr
      Explorer | Level 4
      5 months ago

      Thank you Hannah for your reply. Yes I did find a Folder that I have not done anything with for some time. It is "Shared" and "Delete" is not an option. I am clicking everywhere trying to learn how to disconnect it.

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