We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Graham_12's avatar
Graham_12
Helpful | Level 6
2 years ago

Deleting Files and folder from a full basic dropbox account

I currently have a Dropbox Basic account which is at 3.93GB and out of space. I have been trying for some time to find a way to delete some of the folders/files to free up space prior to deciding whi...
Delete
Dropbox Basic
Edit
Quota
  • Graham_12's avatar
    Graham_12
    2 years ago

    Hi Jay,

     

    How long should deleting 3.93GB take approximately? I set the backup to delete just after receiving your last email and it is still "Deleting PC Backup from Dropbox".

     

    Regards Graham

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Graham_12, thanks for bringing this to our attention.

 

Are you trying to delete a file, folder or shared folder from the main page?

 

Is it possible that your quota is being used up by a shared folder or backup, which you can see from this page?

 

This will help me to assist further!

Graham_12's avatar
Graham_12
Helpful | Level 6
2 years ago

Hi Jay,

 

Yes this is correct, I have two options when I click on the three dots on the folder in the page that the link takes me to. Is this a backup? can I delete it? or save it to another drive so that I can delete files/folders in my dropbox?

 

If I choose the delete option does it delete all my files in my dopbox? I can remove most of them but there ar a couple that I need to keep.

 

Regards

 

Graham

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry, which link are you referring to, the one for the main homepage, or the Backup page?

    • Graham_12's avatar
      Graham_12
      Helpful | Level 6
      2 years ago

      Jay,

       

      The link that you suggested in your previous email (see below)

       

      Is it possible that your quota is being used up by a shared folder or backup, which you can see from this page?

       

      Regards

       

      Graham

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks, this would delete the backup and disable the feature. It won't delete any files from your machine, only the specific backup from your Dropbox account. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!