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Graham_12's avatar
Graham_12
Helpful | Level 6
2 years ago

Deleting Files and folder from a full basic dropbox account

I currently have a Dropbox Basic account which is at 3.93GB and out of space. I have been trying for some time to find a way to delete some of the folders/files to free up space prior to deciding whi...
Delete
Dropbox Basic
Edit
Quota
  • Graham_12's avatar
    Graham_12
    2 years ago

    Hi Jay,

     

    How long should deleting 3.93GB take approximately? I set the backup to delete just after receiving your last email and it is still "Deleting PC Backup from Dropbox".

     

    Regards Graham

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Graham_12, thanks for bringing this to our attention.

 

Are you trying to delete a file, folder or shared folder from the main page?

 

Is it possible that your quota is being used up by a shared folder or backup, which you can see from this page?

 

This will help me to assist further!

  • Graham_12's avatar
    Graham_12
    Helpful | Level 6
    2 years ago

    Hi Jay,

     

    Yes this is correct, I have two options when I click on the three dots on the folder in the page that the link takes me to. Is this a backup? can I delete it? or save it to another drive so that I can delete files/folders in my dropbox?

     

    If I choose the delete option does it delete all my files in my dopbox? I can remove most of them but there ar a couple that I need to keep.

     

    Regards

     

    Graham

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry, which link are you referring to, the one for the main homepage, or the Backup page?

      • Graham_12's avatar
        Graham_12
        Helpful | Level 6
        2 years ago

        Jay,

         

        The link that you suggested in your previous email (see below)

         

        Is it possible that your quota is being used up by a shared folder or backup, which you can see from this page?

         

        Regards

         

        Graham

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