We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Leg-o-lasz's avatar
Leg-o-lasz
Helpful | Level 5
3 years ago

"Deleted files" menu not working on Dropbox Web

Getting the message "Oh, hi! We apologize for this little bump in the road." when I click on the section "Deleted files" on the left, inside Dropbox Web.

 

Is anybody else getting the same message? Quite annoying if this problem goes on, since it can happen to delete by mistake a file... with this issue, you can't just restore it 😞  Hope this can be solved asap 

Delete
Restore
Web
  • Rich's avatar
    Rich
    3 years ago
    Leg-o-lasz wrote:

    Getting the message "Oh, hi! We apologize for this little bump in the road." when I click on the section "Deleted files" on the left, inside Dropbox Web.

    The Deleted Files page seems to be down at the moment. Wait a bit and try again.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    Leg-o-lasz wrote:

    Getting the message "Oh, hi! We apologize for this little bump in the road." when I click on the section "Deleted files" on the left, inside Dropbox Web.

    The Deleted Files page seems to be down at the moment. Wait a bit and try again.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Leg-o-lasz as a work around if you go to the folder it is in and click on 'Show Deleted Files' that bit is working 🙂

  • Dave's avatar
    Dave
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Leg-o-lasz 

     

    Thank you very much for raising this issue with us, 

     

    The team is aware of this issue and it has now been resolved. If I can assist you further please don't hesitate to contact us.

     

    Regards,

     

    Dave

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!