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Forum Discussion
Deleted files keep reappearing
Hi all, I know that many threads on this issue exist in the forum, but I couldn't find anyone that helped in my case, or the issues are slightly different. Before contacting support directly I th...
Thank you 310EI for your reply! I found the solution to my problem, but it was very specific to my case.
I had already unlinked all the devices once, and it didn't work. However, after your reply, I tried it a second time (still didn't solve the issue), but while doing it I also remembered that I had a Dropbox app running on my own cloud at home that I own physically, which allowed it to backup the content of the Dropbox folder in my "private" cloud and also keep this backup synched. My cloud did not appear in the list of linked devices.
It did not delete the files in question and somehow did not notice that I deleted them in Dropbox, so there was an issue with the synchronisation and backup process. Uninstalled the app on my cloud, then deleted the reappearing files in Dropbox - and haven't appeared since :)
So problem solved! And many thanks for your help and efforts! :)
Hi 310EI
Yes indeed, there are shared folders (the most recent one was added 2 months ago). Though the files that keep reappearing in my case are not related to these shared folders. Do you think that they could still cause this issue?
Gonoza wrote:
Hi 310EI
Yes indeed, there are shared folders (the most recent one was added 2 months ago). Though the files that keep reappearing in my case are not related to these shared folders. Do you think that they could still cause this issue?
Hello, Gonoza...
Thank you for double-checking your shared folders :nerd:
Well, if you're sure that the folder/files that keep reappearing are not in those shared folders, then my answer is no.
Are you logged-in to any other devices (eg: tablet, phone, etc.) using the same Dropbox credentials (email and password)? If you're not sure, you can look here while logged-in to Dropbox's web interface. Once in your security area, scroll downward to the DEVICES section.
If you have other devices listed there that you forgot about, then it's possible those reappearing files are coming from that source. If not, then we can at least alleviate that as a possibility.
Let us know when you have time.
HELP CENTER ARTICLES:
Thank you 310EI for your reply! I found the solution to my problem, but it was very specific to my case.
I had already unlinked all the devices once, and it didn't work. However, after your reply, I tried it a second time (still didn't solve the issue), but while doing it I also remembered that I had a Dropbox app running on my own cloud at home that I own physically, which allowed it to backup the content of the Dropbox folder in my "private" cloud and also keep this backup synched. My cloud did not appear in the list of linked devices.
It did not delete the files in question and somehow did not notice that I deleted them in Dropbox, so there was an issue with the synchronisation and backup process. Uninstalled the app on my cloud, then deleted the reappearing files in Dropbox - and haven't appeared since :)
So problem solved! And many thanks for your help and efforts! :)
Gonoza wrote:
Thank you 310EI for your reply! I found the solution to my problem, but it was very specific to my case.
I had already unlinked all the devices once, and it didn't work. However, after your reply, I tried it a second time (still didn't solve the issue), but while doing it I also remembered that I had a Dropbox app running on my own cloud at home that I own physically, which allowed it to backup the content of the Dropbox folder in my "private" cloud and also keep this backup synched. My cloud did not appear in the list of linked devices.
It did not delete the files in question and somehow did not notice that I deleted them in Dropbox, so there was an issue with the synchronisation and backup process. Uninstalled the app on my cloud, then deleted the reappearing files in Dropbox - and haven't appeared since :)
So problem solved! And many thanks for your help and efforts! :)
Hello, Gonoza...
You're welcome. That's super.
Hmmm, well... with my "Crystal Ball" in the repair shop this weekend... I can safely say that I would not have come up with that as a solution :nerd:. However, I'm glad that I could help you to ignite the light bulb in your mind to remember the "other device"... your private cloud :white_check_mark:
That's fantastic news that you solved the mystery behind the reappearing folder/files. No worries, you're very welcome.
Thank you for taking the time to explain what you did to solve your particular problem.
hi.
i am having the same issues.
tried so many way to delete the file, but it reappears again.
i dont have no idea what to do.
can you please help.
- Walter
Dropbox Staff
Hey there Elya - sorry to hear this!
Your best bet here would be to check the file's history (if it is a folder, check within the folder itself). If you check the previous versions of the file and see that it was accessed from another computer, you can delete it off of that computer to stop it from reappearing in your Dropbox account.
Having said that, I'd really like to help so I've reached out to you via email as well through your existing ticket - check your inbox for my last email and get back to me when you get the chance :wink:
Thanks!
