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Forum Discussion

Ruud3's avatar
Ruud3
Explorer | Level 3
5 months ago

Delete document results in an error: "your device doesn't have an app to display this type of file".

I'm trying to delete a document, but I can't because I get the message: your device doesn't have an app to display this type of file.   Anyone know how I can delete the file?
Delete
Error Messages
Ruud3's avatar
Ruud3
Explorer | Level 3

The three dots are not displayed.

Ruud3's avatar
Ruud3
Explorer | Level 3
5 months ago

I get only the message: your device doesn't have an app to display this type of file.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey Ruud3!

     

    Would you mind walking me through the exact steps you follow on your end when receiving this message? 

     

    Also, please send me a screenshot of said message, in order for me to have a visual too. 

    • Ruud3's avatar
      Ruud3
      Explorer | Level 3
      5 months ago

      Steps:
      1. open Dropbox
      2. Press Start
      3. Press Recent
      4. select file GARMIN.DBX-external-drive

       

      I don't see three points (dots) but the message "your device doesn't have an app to display this type of file. (In Dutch: Je apparaat heeft geen app om dit type bestand weer te geven.) "

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Hey Ruud3, thanks for the added info! 

         

        Are you able to see the external drive backup on the site itself to delete it?

         

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