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djjones's avatar
djjones
New member | Level 2
4 years ago

"Couldn't extract files. Can only handle files up to 512 MB."

I have 2TB of available storage on my Dropbox account, but am unable to open a ZIP file (approx. 3.2GB) -- instead, I'm getting an error message that says "Couldn't extract files. Can only handle fil...
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  • dipoarowona's avatar
    dipoarowona
    2 years ago

    Hello, 

     

    As mentioned in the thread, zip files that are larger than 512 MB cannot be extracted. To avoid confusion, the "Extract all" button is now disabled for any zip files that pass this threshold. Therefore, to extract the zip file, you would need to first download it and then extract it locally on your computer.

     

    Thanks,

etaygudai's avatar
etaygudai
Helpful | Level 5

Hi,
It would be appreciated if this limitation of 5xx MB cab be increased.

It is indeed something Dropbox MUST consider

 

Regards

Etay G

anonymous's avatar
anonymous
2 years ago

I don't get the error abour 512MB - when I just tried to unzip a 1.3GB file in the web view, I get message "1 file couldn’t be automatically unzipped." No further info, no mention of a max file size, nothing.

 

I was about to come back to Dropbox from pCloud but won't if I can't unzip files directly in Dropbox. 

  • etaygudai's avatar
    etaygudai
    Helpful | Level 5
    2 years ago

    Indeed My Mistake 1.5 G and above I get the same message.

    I think that Dropbox MUST take it into consideration ( e.g as many customers using dropbox for pictures stored in zip files )

  • anonymous's avatar
    anonymous
    2 years ago

    EDIT - I thought I posted this is a similar thread where someone else had reported the same error and included screenshots. 

     

    I get the same error message - no useful information, no details as to why. I'm personally trying to extract a 1.3GB zip file and wonder if there is a hidden max file size. If so, why is it not made clear in the error?

     

    I was consdering moving from pCloud (which handles unzipping perfectly) but don't want to pay for a feature that doesn't work.

     

    Please can someone from Dopbox Support confirm any small-print details regarding the Extract All function?

    • anonymous's avatar
      anonymous
      2 years ago

      Would really appreciate a response from a Dropbox staff member - is there a file size limit, and if so, where is this documented?

       

      If no file size limit, how can I diagnose why my zip file won't extract? (1.3GB)

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        anonymous wrote:

        is there a file size limit, and if so, where is this documented?

        Yes, 512Mb, as stated above. Mark linked to the help article. If you view a Zip file greater than 512Mb online you'll also see a message regarding the 512Mb limit for Zip files.

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